Get in Touch

Have a question or a concern? We’re here to help. To help us best serve you, select from the topics below.

What can we help with?

Frequently Asked Questions

If you do not find the answer to your question below, please contact us directly using the above form.

How do I become a Coal Fired Rewards member?

What are the benefits and how does it work?

How does a member become or stay a VIP and what do they get?

Why did you change the rewards program? 

The new and improved program updates on 3/31/2021. What will happen with existing points and rewards?

Will I receive anything special for my birthday?

How do I earn rewards?

How can I redeem my rewards?

Do my points expire? 

Will my $5 rewards expire?

How can I check my points and rewards?

I didn’t receive credit for a recent visit. What should I do?

After I register what will you do with my Information?

Miscellaneous Information